The Relationship between Nursing Service Quality and Patient Satisfaction: A Literature Review

Nursing services, as one of the primary services in hospitals, are inseparable. Patient satisfaction is indicator measuring success a hospital's services. This study aimed to determine relationship between nursing and patient satisfaction. article uses literature review through quantitative approach with content analysis identify article's main theme. The data this research from national international based reputable journals. Data collection Google Scholar for period 2018-2021, theme A 20 articles shows that essential hospital service must continue be improved. effect fair all patients, not distinguishing insurance non-insured patients. One factors support sustainability level affects image community.